The History
Milestone Municipal Services was founded in 2018 by Emily and Steve, leveraging their combined expertise to address the unique challenges faced by municipalities. Emily's 17 years of executive management of municipalities and her achievement of the NACLAA II certificate was a pivotal moment, empowering them to collaborate effectively and drive meaningful change in Alberta municipalities.
Starting with a single village, they meticulously built their reputation and expanded their services. Over the years, Milestone has grown significantly, now partnering with five thriving communities, offering innovative solutions tailored to meet the specific needs of both summer villages and villages. Their journey reflects a commitment to excellence and a steadfast dedication to improving municipal management, ensuring sustainable growth and community development.
Meet the Team
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Emily House
Executive Managing Director and Chief Administrative Officer
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Steve Provence
Executive Managing Director
Director of Health and Safety, Public works, and Human Resources
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Janet Zaplotinsky
Office Manager
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Sierra Garner
Administrative Assistant
How Milestone Ensures Smooth Collaboration with Your Municipalities Team Members
At Milestone, we pride ourselves on working closely with municipalities to ensure seamless operations and coordination. Our team has extensive experience working alongside and managing your existing municipal staff. Currently we are working with the Village of Spring Lake Departments and Summer Village of Seba Beach departments, and seeing great success
Our Services
Chief Administrative Officer
Chief Administrative Officer (CAO) services play a pivotal role in the effective management of municipal operations. These services encompass a range of responsibilities, including strategic planning, policy development, and the overall administration of municipal resources. CAOs act as a vital link between elected officials and the public, ensuring transparency and accountability in governance. They lead the implementation of council decisions, facilitate communication among various departments, and drive initiatives that enhance community well-being. By leveraging innovative approaches, CAOs help municipalities navigate challenges and seize opportunities, ultimately fostering sustainable growth and improved service delivery for residents.
Subdivision and Developments Appeal Board Management
The Subdivision and Development Appeal Board (SDAB) services provided by Milestone Municipal Services are thoughtfully designed to ensure a fair and transparent resolution of disputes that may arise in relation to development decisions. Our dedicated team offers expert guidance and comprehensive support throughout the entire appeal process, facilitating effective communication between all key stakeholders, including landowners, developers, and the municipal development authority. By harnessing our innovative and forward-thinking approach, we help to streamline the appeal process significantly, ensuring that all parties involved have a clear understanding of the process and relevant regulations. Ultimately, our SDAB services aim to uphold essential community values while fostering responsible growth and sustainable development in municipalities.
Full-Service Village Administration Services
Milestone Municipal Services proudly offers full-service municipal administration, ensuring that every facet of municipal management is handled with expertise and care. From people management to comprehensive administrative duties, our dedicated team delivers innovative solutions tailored to the unique needs of your community. With a friendly, full-time representative always on hand, residents can rely on a consistent face for assistance, fostering strong relationships and a sense of trust. We are committed to supporting your municipality with efficient and effective administration, allowing you to focus on what truly matters—enhancing community life.
Project Management Services
At Milestone Municipal Services, we specialize in offering comprehensive project management services tailored for municipalities seeking expert assistance with specialized projects. Whether it's QuickBooks setup and management, tax notice management, accounting services, MAP review, bylaw reconstruction, or grant writing, we have the expertise to handle it all. Our goal is to help municipalities take key areas of growth and turn them into effective strategies that keep the community thriving—all without the need to invest heavily in additional staff salaries. Let us help you manage these critical tasks efficiently and cost-effectively.
At Milestone Municipal Services, we offer businesses a full suite of project management services designed to streamline operations and drive growth. Our expertise includes website creation and management, social media content creation and online management, accounting setup and QuickBooks management, grant writing, and overall project management. We are committed to helping businesses optimize these crucial areas, enabling them to focus on their core operations while we handle the complexities. With Milestone, you can achieve your municipal goals without the overhead of additional staff, ensuring cost-effective and efficient solutions for your business's success.